Clark Public Utilities to Offer $10 Million in Customer Credits

          In the regular meeting on May 15, Clark Public Utilities Commissioners approved allocation of $10 million in 2017 surplus funds to customers in the form of a bill credit.

          Eligible Clark Public Utilities customers will see a credit on the bill with a June meter reading date, equal to about 29 percent of the average between January and February usage in 2018. EqualPay and Guarantee of Service Program customers will see the credit applied to the account balance.

          As a customer-owned utility, Clark Public Utilities is non-profit and operates in the customers’ best interests to ensure reliability, increase affordability and maintain excellent customer service. Staff manages a variety of variables impacting operating costs including the amount of hydropower generated by the Federal hydro system, prices for energy purchased from the power market, the cost of natural gas and fluctuations in weather.

          The annual budget is based on conservative estimates of all operational variables to keep rates stable and predictable. Rates haven’t changed since 2011.

          Customers who would like to donate the credit amount to Operation Warm Heart, the utility’s donor-funded assistance program to help families in financial crisis pay heating bills, can call customer service at 360-992-3000 any time after the credit has posted, or use the online donation form.

          Clark Public Utilities is a customer-owned public utility providing electric service to more than 195,000 customers throughout Clark County and water service to about 34,000, The organization has been ranked highest in customer satisfaction among midsize utilities in the west by J.D. Power ten years in a row.

          This post: was originally featured on Clark County Live!

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